As part of our commitment
to you, LeSpa USA has established a 30 day exchange policy. If you are not satisfied with any of the
products you purchase from LeSpa USA, you may return the item/s for an exchange
or refund if returned within 30 days of when you received the order. Please refer to the following terms and
instructions in order to receive a full credit or refund.
You must obtain a return
authorization number for all returns. To obtain a return authorization number, please fill out a product return
authorization request form and email it to info@LeSpaUSA.com. For your
convenience, you may use the form on this page. Or, you may contact us by phone at (801) 284-8282 or toll free at (855)
267-0020. Within a few business days
following your request, you will receive notification regarding a return
authorization number. After you have
obtained a return authorization number, please be sure to include it on the
outside of the shipping box. Include a
copy of the product return form with the items you are returning.
Carefully pack up all
product and merchandise being returned.
Make sure to include all corresponding printed material, accessories,
any gift with purchase items or samples that were associated with your purchase
as well as the original packaging. If
these items are not included with your return, you will not be eligible for an
exchange or refund.
To ensure that your
return package is received by LeSpa USA, we recommend that you use a shipping
method with tracking and insurance.
You are responsible for shipping charges on the returned merchandise
except in the case of mis-shipped product, defective merchandise or the goods
were damaged upon receipt.
We regret that shipping
fees are not eligible for credit or refund unless the original items were
either shipped incorrectly by LeSpa USA or damaged upon receipt of goods. All other shipping charges are
Full credit will only be
considered on items which at least 75% of the product is remaining in
the container. .
returns are subject to inspection. Returns that do not meet the
return policy criteria will not qualify for a refund and may be returned at the
customer’s expense or destroyed or disposed of upon request.
Returned Product should
be sent to:
2550 South 2300 West, Suite 14
West Valley City, UT 84119
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